You are protected by unparalleled guarantees
OUR GUARANTEES
100% Money-back Guarantee
If for any reason, you are not completely satisfied in your first year of ownership of the NovusAer whole-home air cleaner, and we can’t make you happy, we’ll refund your money.
Field Tested Results Guarantee
Unlike almost every other product on the market right now that has only been tested in a laboratory, never in a real home, our product was first tested in hundreds of homes like yours and mine. We did 5 years of extensive field testing in real life applications in homes in Salt Lake City, Utah. According to the EPA and due to the high mountain valley temperature inversion effect, Salt Lake City has had at times the worst air quality in the USA. Only after this extensive field testing did we have the NovusAer tested in an independent laboratory test chamber. Then of course, the results were even better than the field testing results.
20X Cleaner Air Guarantee
We guarantee that the air coming out of the air filter will be 20X cleaner than the air going in*.
* initial start-up testing results. See test procedures in the installation manual. 20X cleaner means that 95% of PM 2.5 particles will be removed. Obviously, after start-up,
once the air in the home is cleaned, the air can’t get 20X cleaner. It’s already clean!
20-Year Clean Coil Guarantee
If you purchase and have your new NovusAer Air Filtration System installed by a qualified contractor and maintain it according to the manufacturer recommended maintenance instructions, Essential Air Products guarantees that if your indoor coil requires cleaning within the next 20 years, we will pay 75% of the cost (up to $400) to have it professionally cleaned by a qualified contractor*.
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*Installation with a heat pump, air conditioner or high efficiency furnace that is: either brand new, (less than one year old) or if it is more than one year old, with the indoor coil professionally cleaned and restored to near factory conditions by a qualified contractor prior to installation.